Network Wide TV Disruption for REV Customers
REV TV Customers throughout The Bahamas experienced severe pixilation and blackouts due to technical equipment failure.
REV wishes to advise its TV customers throughout The Bahamas about a major disruption to its TV services which took place Tuesday evening.
REV Chief Operating Officer, John Gomez said, “We experienced an equipment failure on our video core network that is impacting all of our video channels on the islands of Grand Bahama, New Providence, Eleuthera, and Abaco. Our Family island customers are currently experiencing issues limited to 3 channels including ZNS, The Parliamentary Channel and OURTV. The issue began affecting channels last night and we have been working throughout the night to resolve the issue. We anticipate having all video services fully restored today.”
The issue was first identified by the Cable Bahamas Headend Team on Tuesday January 26th. Customers began experiencing signal disruptions resulting in pixilation, streaming breaks and in some cases complete loss of channel access. Shortly thereafter restoration teams were deployed to troubleshoot all relevant equipment. Engineers have been working feverishly to restore service as quickly as possible.
As of 10:00 AM the communications provider can confirm some services have been restored but are not able to confirm a specific completion time for the full restoration. We will provide hourly progress updates to the public using the media and social media.
The company would like to take this opportunity to apologize for the disruption and any inconvenience caused and thank its loyal customers for their patience at this time.
For hourly updates persons can visit: