REV apologizes to subscribers for Network-Wide TV Disruption
The country’s largest communications provider pauses to provide a heartfelt apology to its subscribers .
REV the only 100% Bahamian Owned Triple-Play Provider experienced a severe equipment failure that began on Tuesday January 26th causing pixilation, streaming breaks and total loss of video services on nearly all of the channels within its TV network affecting more than 55,000 households throughout the country.
Despite the rapid response from technical support teams, the issue persisted throughout Tuesday evening and well into the following day. The vast majority of channels were restored by early Wednesday evening. Still, the temporary loss of service proved particularly frustrating for customers who rely on televisions access for news, weather, entertainment, advertising and other critical information.
The company’s Chief Operating Officer, Mr. John Gomez appeared live on OUR News Wednesday evening to provide an official update and express apologies on behalf of the company stating, “I must say to our customers that we want to offer you our sincere apologies because we know exactly how frustrating this must be for you. With a pandemic going on around the world, we know how important it is for you to know what is happening, even from a local perspective, our local channels have been off air and we know that has been a major inconvenience for you and we really want to apologize for that.”
Mr. Gomez also offered a further update on the status of the TV network and indicated some additional equipment upgrades scheduled to ensure that no such issue happens again. “At this point more than 98% of our TV channels are back up and running. With that said, we will be conducting additional repairs for the next 5-7 days during our maintenance window (between 12 AM and 6 AM) to ensure that this does not happen again. Subscribers should be aware that these maintenance exercises may cause intermittent services during those times.”
In spite of the severe challenges posed by Tuesday’s equipment failure, Mr. Gomez expressed gratitude to the company’s technical team for their rapid and relentless response during their restoration efforts. “I want to say thank you to our teams who have worked around the clock to resolve these issues. They worked quickly to get this resolved and we are currently taking steps to mitigate this from happening in the future.”
For timely updates regarding all REV services persons can visit:
https://www.rev.bs/service-updates/ or
• www.facebook.com/GetRevdUp
• www.twitter.com/cablebahamas
• www.instagram.com/cablebahamas
• https://www.rev.bs/promotions/