REV Navigates Hurricane Isaias with minor disruptions
Communications provider is pleased with recent management of severe weather system.
Cable Bahamas Group Chief Operating Officer, John Gomez is happy to advise the media that he is pleased with the way the REV Network faired during the recent passage of Hurricane Isaias over The Bahamas. The nation’s only 100% Bahamian-owned triple play provider reported minimal damage to critical equipment and attributed most service disruptions over the weekend to a lack of commercial power.
According to Gomez, “Our network infrastructure was purpose-built to withstand severe weather systems. Hurricane Dorian, with its devastating impact confirmed that for us as most of our facilities required only minor repairs in affected areas. Apart from that, our teams were on the ground on every major island monitoring our systems and standing by poised and ready to conduct necessary repairs.
Once the all clear was given we worked in tandem with BPL to restore power to our nodes and by extension Cable TV, Fixed Line Telephone and Internet services to our subscribers.”
The communications giant also made it a point to stay in contact with both NEMA and its customers providing live updates on various news platforms including all day coverage on OURTV with veteran journalist, Jerome Sawyer. Aliv’s Chief Information Officer Dwayne Davis, also appeared on a plethora of news programs keeping the public abreast of the state of both the Aliv and REV networks consistently. The brand also utilized social media with consistent posts advising customers on service disruptions in various areas and updates when restoration exercises were complete.
REV crews have been conducting repairs since early Sunday morning and will continue to do so until service has been completely restored. REV customers can visit REV’s social media pages as well as https://www.rev.bs/service-updates/ for up to the minute information on the status of repairs in their area.
Mr. Gomez concluded, “REV is no stranger to crises. We are grateful that the impact of this hurricane was minimal when compared to other storms like Hurricanes Dorian and Matthew. Still, we are proud that our teams were focused, agile, and well equipped to ensure that all REV customers throughout our archipelago experience as little disruption in service as possible. Please be assured that our teams are working diligently to restore services to 100 percent functionality as soon as possible. “
REV customers can report service issues via live chat on rev.bs or by via Whatsapp at 738-9069 or 801-5553/4.
Founded in March 1995, REV has grown from a cable TV service provider to become the first communications provider in The Bahamas to offer ‘triple play’ service. Today, the 100% Bahamian owned company is publicly listed on BISX with over 3,000 Bahamian shareholders. The network is comprised of 14 free-to-air broadcast systems, eight stand-alone cable TV systems and four triple play systems networked by submarine fibre. We are the only 100% Bahamian owned communications provider, delivering residential and corporate broadband internet, cable television and fixed line calling, to 99% of the Bahamian population, 24 hours a day, 365 days a year.