REV Service Advisory for New Providence

Sept 7, 2021

5:17pm: REV would like to advise its customers and the general public that the company will be conducting a series of informational surveys in communities throughout New Providence beginning early September and continuing throughout November. The nature of the exercise will require an inspection of our poles, cables, underground ducts, manholes, nodes and other elements which may appear on your property. Agents may access to your property or specific information regarding your home and services.

Our agents will be identified in branded uniforms (REV or Aliv) and will each possess a digital ID which you can request to see before interacting with them.

This exercise is just one of the ways we are seeking to enhance your service experience.

Thank you for your patience and cooperation as we seek to help you get the best out of your REV services.

June 10, 2019

8:17am: Our provider is in the process of repairing/replacing fibre. As a result, the following channels are off on Residential, Commercial and Analog feeds:

FOX 207
PBS 213
PIX 226
The CW 227
My TV 228
WGN 229

This will affect homes, Hotels and family islands customers.

9:47am: As a result of the underground fire, there is still no estimated time of restoration. Crews are still working on the fibre that was affected. With no restoration timeline, our provider has temporarily made program substitutions with most of the above channels.

3:32pm: Our technical team continues communication with the overseas provider for the affected channel services. The situation for resolution still remains the same whereby overseas provider continues to work to correct fibre cut as a result of the underground fire. No estimated time of completion of repairs and service restorations have been reported. Updates will continue.

June 9, 2019

12:41am: REV services in the following areas are now restored:

Fox Hill/Eastern Road
Rose/Rahming
Tiger Collie Crescent

3:34am: REV services in the following areas are now restored:

Fox Hill/Grant/Dorsett
Freddie Munnings Estates
Mount Vernon
San Souci

10:54am: All REV services affected by the commercial power outage are now restored.

3:24pm: As BPL continues to load shed, Elizabeth Estates #2 is now off for two hours. Please note that this may affect REV services in the area.

9:56pm: Please be advised that our provider has indicated an outage for the following channels:

FOX 207
PBS 213
PIX 226
The CW 227
My TV 228
WGN 229

Apparently, this is related to a possible manhole fire. We have no estimated time of restoration at this point in time. We will post updates on this issue as they come. Our apologies for this service disruption and thank you for your patience.

June 8, 2019

10:43pm: Please be advised that there’s a commercial power outage affecting services in the following areas:

Fox Hill/Eastern Road
Fox Hill/Grant/Dorsett
Freddie Munnings Estates
Mount Vernon
Rose/Rahming
San Souci
Tiger Collie Crescent

We will post more updates once available.